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Alternative Dispute Resolution

Under Law No. 144/2015 of 8 September, we inform you that, in the event of a consumer dispute, the consumer may refer the matter to a consumer Alternative Dispute Resolution entity.

Alternative Dispute Resolution allows disputes between consumers and businesses to be resolved in a simpler, faster and, as a rule, less costly way than going to court. These mechanisms include mediation, conciliation and arbitration.

In the event of a dispute, the consumer may consult the updated list of Alternative Dispute Resolution entities available on the Consumer Portal at: www.consumidor.gov.pt.

For more information, you may also contact the Directorate-General for Consumer Affairs or consult the European online dispute resolution platform, available at: https://consumer-redress.ec.europa.eu.

Competent Alternative Dispute Resolution entity:
CIMARA – Information, Mediation and Arbitration Centre of the Azores Region
Website: www.ocimara.pt
Email: consumidores@ocimara.pt

Company contacts:
AZOREAN ACTIVE BLUEBERRY
Largo Vasco Bensaúde N.º 31
9500-103 Ponta Delgada
Açores
Email: info@azoreanactiveblueberry.com
Telephone: (+351) 296 085 812

This text is provided for the purposes of complying with the information duties applicable to alternative dispute resolution for consumer disputes in Portugal.